Refund & Return Policy
At Neutral Zone Clean, we stand behind every product we make. If you're not completely satisfied with your purchase, we're here to help.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all purchases made through Neutral Zone Clean. If you are not satisfied with your order, contact us within 30 days of receiving your purchase. Proof of purchase is required for all returns, exchanges, and refunds.
First Bottle Guarantee
If you are unhappy with your first bottle of Neutral Zone Clean Shower Gel or Body & Gear Spray, contact us within 30 days of delivery. If less than 25% of the product has been used, we will refund the purchase price of that product.
Limit one First Bottle Guarantee redemption per customer. Shipping charges are non-refundable.
Eligible Returns
The following items may be returned within 30 days of delivery if they are unopened, unused, and in their original packaging:
- Shower Gels
- Body & Gear Sprays
- Wipes
- Soap Bars
- Bundles and Kits
Returned items must be in resalable condition.
Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns of:
- Opened wipe canisters or refill rolls
- Used soap bars
- Opened products that do not qualify under the First Bottle Guarantee
- Products damaged due to misuse or improper storage
- Gift cards
- Clearance or final sale items
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Please include your order number, a description of the issue, and photos of the product and packaging. Once reviewed, we will provide a replacement, store credit, or refund at our discretion.
Exchanges
Need a different scent, size, or product? Contact us within 30 days of delivery. Unopened products may be exchanged based on availability. Customers are responsible for exchange shipping costs unless the exchange is due to our error.
Refund Process
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method used at checkout. Please allow 5–10 business days for your bank or card provider to process the refund after it has been issued.
Return Shipping
Customers are responsible for return shipping costs, which are non-refundable, unless the wrong item was shipped, the item arrived damaged, or the product was defective on arrival. We recommend a trackable shipping service, as we cannot guarantee receipt of returned packages.
Contact Us
Questions about returns, exchanges, or refunds? Email info@neutralzoneclean.com.
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